Payment & Security
This page explains how available payment methods, order totals, transaction authorization, and checkout security are handled when you place an order through olivanpe.com.
Processed Through Secure Checkout Providers
Review Your Complete Total Before Payment
Available Methods Appear During Checkout
Payment Methods
The payment methods currently available for your purchase are displayed during checkout.
Available options may vary depending on your location, currency, device, order details, and the payment services enabled for your transaction.
Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase.
Payment Authorization & Verification
Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled.
A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.
These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.
Checkout Security
Checkout is processed through Shopify together with applicable payment providers using technical and organizational measures intended to protect transaction information.
Olivanpe™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and applicable payment providers involved in processing the transaction.
Security reminder: Olivanpe™ will not ask you to send complete credit card numbers, debit card numbers, card security codes, passwords, or online banking credentials by email.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.
Prices shown on the storefront may be displayed in the applicable currency based on your shopping or checkout environment.
Please review your products, quantities, shipping information, discounts, and final total carefully before completing payment.
Financial-Institution Charges
Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.
These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Olivanpe™.
Discount Codes & Promotions
Valid promotional or discount codes should generally be entered before checkout is completed.
Please confirm that the applicable discount is reflected in your order total before submitting payment.
Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, availability, usage limits, or other conditions presented with the applicable offer.
Declined, Pending, or Duplicate Charges
If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary.
A pending amount may represent a temporary authorization rather than a completed charge.
If you believe you were charged more than once for the same order, contact our customer-support team with your order number and relevant transaction details.
For your security, do not send complete card or banking credentials by email.
Order Confirmation
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.
You may also contact customer support for assistance.
Payment Questions
If you believe a payment was charged incorrectly or you have a question about checkout, contact our customer-support team at service@olivanpe.com.
Please include your order number where available, together with a clear description of the issue.
For your security, do not include complete credit-card numbers, debit-card numbers, card security codes, banking passwords, or similar confidential payment credentials in your message.
Need help with a payment?
Contact Olivanpe™ customer support at service@olivanpe.com and include your order number whenever your question relates to an existing purchase. We aim to respond to customer inquiries within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.
Business Information
Jiading District, Shanghai, China