Payment & Security

OLIVANPE™ · CHECKOUT INFORMATION

Payment & Security

This page explains how available payment methods, order totals, transaction authorization, and checkout security are handled when you place an order through olivanpe.com.

Secure Checkout

Processed Through Secure Checkout Providers

Order Total

Review Your Complete Total Before Payment

Payment Options

Available Methods Appear During Checkout

Section 01

Payment Methods

The payment methods currently available for your purchase are displayed during checkout.

Available options may vary depending on your location, currency, device, order details, and the payment services enabled for your transaction.

Please select one of the payment methods shown at checkout and follow the applicable instructions to complete your purchase.

Section 02

Payment Authorization & Verification

Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled.

A bank, card issuer, or payment provider may request additional verification, decline a transaction, or place a temporary authorization hold on your account.

These decisions and authorization-hold periods are controlled by the applicable financial institution or payment provider.

Section 03

Checkout Security

Checkout is processed through Shopify together with applicable payment providers using technical and organizational measures intended to protect transaction information.

Olivanpe™ does not store complete credit or debit card numbers on its own servers. Payment information is handled by Shopify and applicable payment providers involved in processing the transaction.

Security reminder: Olivanpe™ will not ask you to send complete credit card numbers, debit card numbers, card security codes, passwords, or online banking credentials by email.

Section 04

Prices & Final Order Total

Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.

Prices shown on the storefront may be displayed in the applicable currency based on your shopping or checkout environment.

Please review your products, quantities, shipping information, discounts, and final total carefully before completing payment.

Section 05

Financial-Institution Charges

Your bank, card issuer, or payment provider may separately impose foreign-exchange, international transaction, currency-conversion, or other financial-institution fees.

These charges are determined and collected by the applicable financial institution or payment provider and are not charged or controlled by Olivanpe™.

Section 06

Discount Codes & Promotions

Valid promotional or discount codes should generally be entered before checkout is completed.

Please confirm that the applicable discount is reflected in your order total before submitting payment.

Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, availability, usage limits, or other conditions presented with the applicable offer.

Section 07

Declined, Pending, or Duplicate Charges

If a payment is declined, please verify your billing information and contact your bank or payment provider if necessary.

A pending amount may represent a temporary authorization rather than a completed charge.

If you believe you were charged more than once for the same order, contact our customer-support team with your order number and relevant transaction details.

For your security, do not send complete card or banking credentials by email.

Section 08

Order Confirmation

After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.

If you do not receive a confirmation email, please check your spam or junk folder and confirm that the email address entered during checkout was correct.

You may also contact customer support for assistance.

Section 09

Payment Questions

If you believe a payment was charged incorrectly or you have a question about checkout, contact our customer-support team at service@olivanpe.com.

Please include your order number where available, together with a clear description of the issue.

For your security, do not include complete credit-card numbers, debit-card numbers, card security codes, banking passwords, or similar confidential payment credentials in your message.

Need help with a payment?

Contact Olivanpe™ customer support at service@olivanpe.com and include your order number whenever your question relates to an existing purchase. We aim to respond to customer inquiries within 24 hours. Customer service is available daily from 8:00 AM to 10:00 PM.

Company Details

Business Information

Olivanpe™
Brand Name
Olivanpe™
Legal Company Name
Shanghai Zejun'an Technology Co., Ltd.
Legal Representative
Li Yifan
Website
olivanpe.com
Business Address
Building 8, No. 3188 Jiaxing Road,
Jiading District, Shanghai, China
Customer Support Email
service@olivanpe.com
Customer Support Phone
+86 158 9877 1538
Customer Service Hours
8:00 AM – 10:00 PM
Primary Business
Kitchen & Dining Products, including Kitchen Organization, Food Storage, Cooking Tools, Drinkware & Coffee, and Dining & Serving.