How can we help?
Have a question about an Olivanpe™ product, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer-support team and we will be happy to help you with the next steps.
Questions About an Existing Order
If you are contacting us about an order you have already placed, please include your order number and the email address used at checkout.
Providing these details helps our team locate your purchase more quickly and review your request as efficiently as possible.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product you ordered, please contact us promptly so our support team can review the issue.
To help us understand what happened, please include:
- Your order number.
- A clear description of the issue.
- Clear photographs or video showing the affected product, where appropriate.
- A photograph of the shipping label and exterior packaging when the issue involves delivery damage or an incorrect item.
Once we have reviewed the information provided, our team will explain the appropriate next steps based on the circumstances of your order.
Please note: Small differences in color, surface finish, texture, dimensions, packaging, or appearance may occur because of lighting, screen settings, manufacturing tolerances, materials, or product-batch variations. These differences are not necessarily considered product defects.
Shipping & Tracking
If you have a question about shipping status, tracking information, or a delivery that appears delayed, please send us your order number so our team can review the available shipment information.
Tracking updates can sometimes take time to appear after a parcel enters the carrier's network. Delivery timing may also be affected by carrier processing, local delivery conditions, customs, or other circumstances outside the store's direct control.
Product Questions
Need more information before placing an order? You can contact us with questions about product dimensions, features, materials, intended use, care information, or other product details listed on olivanpe.com.
Olivanpe™ specializes in kitchen and dining essentials across Kitchen Organization, Food Storage, Cooking Tools, Drinkware & Coffee, and Dining & Serving.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Our registered company address is not automatically our return warehouse address.
Once your return request has been reviewed and approved, our customer-support team will provide the appropriate return instructions and return destination applicable to your order.
You can also review our Return & Refund Policy for additional information.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests that require additional review with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional processing time.
Customer Service
Our customer-support team can be reached by email or telephone for product, order, delivery, return, and general store-related questions.
Business Information
Jiading District, Shanghai, China
For the fastest assistance: please contact us at service@olivanpe.com and include your order number whenever your question relates to an existing purchase.